Features
Built around how businesses actually sell.
Not a generic chatbot. ServiceBot understands leads, quotes, slots, advances and the people at your front desk.
Team inbox
Everyone on the same page, on one number.
Your whole team works from one WhatsApp number. Chats are assigned fairly, and nothing goes missing when it’s busy.
- Set how many chats each agent handles at once. Extra chats wait in a priority queue.
- Saved replies: type / to insert an approved answer.
- Missed-reply alarm alerts the agent, then a manager.
- Internal notes and @mentions keep the conversation with the customer clean.
AI agents
An assistant trained on your business, not the internet.
Create agents with their own name, tone and permissions. Give them your PDFs, web pages and FAQs, and they’ll stick to what you’ve approved.
- Choose when it replies: always, after hours or never.
- Autopilot runs chats end to end when nobody is available.
- Share new chats across agents automatically.
- If a model hits its limit, the next one continues the same chat.
Quotes and documents
Fast quotes with a clear paper trail.
Build quotes from your service catalogue and send them as branded PDFs on WhatsApp and email. Every version and acceptance is on record.
- Prices only ever come from your catalogue.
- Versioned quotes with expiry dates.
- Acceptance by a clear ACCEPT reply or recorded evidence.
- Branded quotations and tax invoices.
Bookings and payments
Fewer no-shows, with the advance already paid.
Offer real slots, collect an advance through Ziina and send the receipt automatically. Changes and cancellations follow your rules.
- Booking requests can be retried safely and never create duplicates.
- Secure payment links and automatic receipts.
- Reminders with “reply 1 to confirm, 2 to change”.
- Your rules for unpaid slots, refunds and credit notes.
Payments
Collect the advance without leaving the chat.
Send a secure payment link on WhatsApp, chase it while it’s pending and confirm the booking once it’s paid. Your team can record bank transfers and cash too.
- Payment links sent by the AI or your team, or automatically on booking.
- Automatic reminders while the advance is pending.
- Unpaid slots released on your rules.
- Receipts sent, and payment slips saved from the chat.
Campaigns
Bring customers back, with their consent.
Broadcast approved WhatsApp templates to opted-in contacts, filtered by tag or lead stage. Send now or schedule for later.
- Consent tracking on every contact.
- Templates added by hand or synced from Meta.
- Delivery tracking from sent to replied.
- Tags and CSV import for your existing customers.
Reports
Know what the AI and your team really did.
See leads, quotes, bookings and response times for each person, with the AI alongside for comparison. A daily email tells you what still needs attention.
- Reply times, quotes won and satisfaction per agent.
- Activity feed with every AI action marked.
- Instant email alerts for accepted quotes and bookings.
- Export the dashboard as CSV or PDF.
How the AI works
One message in. Everything handled.
The moment a customer writes, ServiceBot.ae works out what they need, checks your own information and moves them to the next step.
- Replies in the customer’s language
- Uses only your approved prices and information
- Hands over to your team when a person is needed
AI agents
Create multiple AI agents, trained your way
Build a small team of AI agents for your business. Each one speaks in your style, knows what you teach it and only does what you allow.
- 1 Create your agents Give each one a name, a role, a tone and an answer style.
- 2 Train them on your business Paste text, upload PDF or TXT files, or add a web page.
- 3 Set what they can do Choose the actions each agent is allowed to take.
- 4 Share the work New chats go to the least busy agent, and managers can switch the agent on any chat.
Sample agents
And the things you’ll be glad are there
Website chat button
One line of code, plus a wa.me link and QR code for the counter.
Ad tracking
Leads from click-to-WhatsApp ads are tagged with their source.
Duplicate merge
Find and merge duplicate leads and keep the history.
Two-factor sign-in
Authenticator-app security, plus alerts for new devices.
Audit log
A record of who did what, for owners and managers.
API and webhooks
Read leads, quotes and bookings, or push leads in, with scoped tokens.
Team roles
Owner, team leader and agent permissions.
Installable app
Add ServiceBot to a phone’s home screen and work on the move.
Getting started
Live on WhatsApp in five steps
- 1 Book a demo See it working with your own services.
- 2 Connect your number Sign in with Facebook and connect WhatsApp.
- 3 Load your prices Add your services, price list and hours.
- 4 Train your AI agents Add your knowledge and choose what they can do.
- 5 Go live Test a chat, then switch your team on.
Ready to win more customers on WhatsApp?
We’ll load your own services and prices, then show you the whole journey on a real WhatsApp chat.
- AI replies
- 24/7
- Languages
- AR + EN
- Human takeover
- 1 tap
Free trial · Your own prices loaded · Made for the UAE